Policies

Payment

I gladly accept Paypal, eChecks, Money Orders, and Personal Checks. I have no preference on the form of payment. However, do note that I will not ship until I receive payment. Because of this, items paid for by eChecks, Money Orders, and Personal Checks will be delayed in shipping until payment clears my bank account (can take 3 to 7 business days).

Payment must be received within three days of purchasing the item(s).

 

Shipping

Shipping will be done 24-48 hours after payment is received (and/or clears my bank). I ship in plain white jewelry boxes that have a white layer of cotton inside. These boxes will be inside bubble-wrap envelopes or boxes for larger orders that need more room. A gift note can also be added if you like. Item can be gift wrapped as well, just tell me what color/kind of paper you would like (ex. Holiday paper, red for Valentine's Day, etc).

I ship USPS First Class Mail. I *will* ship Internationally as well. I unfortunately am not responsible for delays caused by issues with customs and I declare exact value on all customs forms.

Shipping is $3.00 within the US. Check each item's description to make sure (items with large, heavy beads will affect the shipping costs, but usually not by much). Each additional item purchased will be $.50. For US residents, the shipping costs include delivery confirmation. International shipping outside the US is $5.00 and each additional item purchased is $.75.

Rush orders are available, but there will be extra costs involved and I need to know beforehand.

 

Refunds and Exchanges

All of my pieces are created with care and attention to detail. I make sure the product you are buying is the best I can create. Should you be at all unhappy with your purchase, please let me know so that I can repair the item, replace it with something of equal or lesser value (with the difference refunded of course), or refund your payment. This must be done within 14 days of receiving the item(s).

Repairs and replacements will be done free of charge (including shipping both ways) within the 14 day period. After the 14 days, I do offer Lifetime Repair, but it is at the cost of the buyer (including shipping both ways). Contact me with your Repair needs.

 

Additional Policies and FAQs

Every piece I make is a handcrafted item. Because of this, pieces are unique. However, I do reserve the right to remake an item I have previously made and offered in my shop. Since everything is handmade, there will still be differences in *every* item as I could never duplicate exact loops or wire twists for example.

Please check each item's description to see if the size/length will work for you. I will resize items if you would like, but please check with me before purchasing to make sure that the item can be resized (some bracelets or earrings, for example, may not be). Resizing at the time of purchase is free of charge. If you receive the item, and it needs to be resized, resizing is still free, but the buyer must pay all shipping costs.

All earrings can be customized for non-pierced ears! Please CONTACT me for this request before purchasing as it does add a small charge to the earrings due to the high cost of the specialty hooks. Also, I am happy to do commissioned items. Just contact me and I'll be happy to create something just for you!